Herkus Authority Suite

Two decisions.
One business workflow.

Bring data-use authority and business-action authority together in a customer-controlled environment.

Authority is not a one-time approval. It must still hold at the moment the action takes effect or the data is used.

When a workflow uses real data and carries out a business action, both must pass.

Data-use decision

May this execution use the real customer data now?

Business-action decision

May this execution make the business action take effect now?

A data-use decision does not replace a business-action decision. A business-action decision does not replace a data-use decision.

Combination

For a customer-service workflow, the combination is designed to help prevent data from one customer being used in another customer's action.

The protected data and action routes are defined with the customer during integration.

Talk to us

Run a PoC with a customer-service agent that issues refunds or changes orders.